Shipping policy

Effective Date: 17th Aug 2024

1. Shipping Overview

· We aim to deliver your handloom products in a timely and efficient manner. This policy outlines our shipping procedures for both domestic and international orders.

2. Domestic Shipping (Within India)

· Shipping Providers: We partner with reliable carriers to ensure your order reaches you safely.

· We ship throughout the week except Sundays and Public holidays.

· Shipping Charges:

o Standard shipping is 150/-.

o Shipping costs will be calculated based on package weight beyond 2 kg weight.

· Delivery Time:

o Orders are typically processed within 2-3 business days.

o Delivery time is estimated at 7-10 business days depending on your location.

· Tracking: Once your order is shipped, you will receive a tracking number via WhatsApp to monitor your shipment.

· We will keep you informed, if there are any unforeseen delays for reasons beyond our control.

3. International Shipping

· Shipping Providers: We use international carriers to ensure reliable and timely delivery.

· Shipping Charges:

o Shipping costs will be calculated at checkout based on the destination and package weight.

· Delivery Time:

o International orders are processed within 2-3 business days.

o Delivery times vary by country and can take 14-21 business days.

· Customs Duties and Taxes:

o International customers are responsible for any customs duties, taxes, or tariffs that may apply upon arrival in their country.

o We recommend checking with your local customs office for more information.

4. Order Tracking

· All orders, both domestic and international, will receive a tracking number once shipped. You can use this number to track your order on our website or through the carrier’s tracking page.

5. Order Issues

· If you experience any issues with your order, such as delays or missing items, please contact our customer service at info@padugu.com. We will do our best to resolve the issue promptly.

6. Contact Information

· For questions or concerns regarding our shipping policy, please contact us at:

o Email: info@padugu.com

o Phone: +91 81211 29550